You’re doing it wrong
This is a catch-all category for when I complain about your crappy business. You’re doing it wrong is a list of new articles about how to potentially improve your out-dated way of dealing with customers.
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Building a better business card
The Business Card was the logical extension of the Visiting Card, from a social calling to a business calling. It is amazing that after hundreds of years of giving out contact details about ourselves, we still manage to do it poorly or not at all!
The Delete that Wasn’t
When you close your account and delete your information on someone else’s website, sometimes it isn’t fully removed, and for good reasons. This is a quick look into why sites might not be willing or can’t delete all of your personal data.
Chained Libraries
From the middle ages up to the 18th century, books were so valuable that chains were attached to the books to prevent them from wandering off. In this day and age, books are so cheap and ubiquitous that we are less concerned about their material value. The new chains are DRM, the excuse of control and value are the same even though the digital product costs effectively nothing.
Poisonous People
As your community expands, you’ll certainly have to deal with the associated growing pains. One issue that can be detrimental to the health of your community are poisonous people. Whether they know it or not, they can bring a healthy community to a standstill. Learn how to spot and deal with these types of folks before it’s too late.
A few things you might not have known about email
Sometimes email is considered a Web 1.0 technology, when in fact it predates the web. SMTP is part of the most basic plumbing on the net and has several advantages over newer, faster, “real-time” interactions.
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