You’re doing it wrong
This is a catch-all category for when I complain about your crappy business. You’re doing it wrong is a list of new articles about how to potentially improve your out-dated way of dealing with customers.
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Chained Libraries
From the middle ages up to the 18th century, books were so valuable that chains were attached to the books to prevent them from wandering off. In this day and age, books are so cheap and ubiquitous that we are less concerned about their material value. The new chains are DRM, the excuse of control and value are the same even though the digital product costs effectively nothing.
Poisonous People
As your community expands, you’ll certainly have to deal with the associated growing pains. One issue that can be detrimental to the health of your community are poisonous people. Whether they know it or not, they can bring a healthy community to a standstill. Learn how to spot and deal with these types of folks before it’s too late.
A few things you might not have known about email
Sometimes email is considered a Web 1.0 technology, when in fact it predates the web. SMTP is part of the most basic plumbing on the net and has several advantages over newer, faster, “real-time” interactions.
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Print on Demand
The world of print has always been too complicated, expensive and elusive for most people, but now under economic pressures, doors that were never available are slowly being pried open so that we can print to a heidelberg just as easy as an inkjet.
Have Gun, Will Travel
The ever popular CV, it’s that thing you update every once and awhile when you have too. More recently, the buzz words “living document” have been bantered around when discussing business plans and resumes and it is important to keep your CV up to date, but maybe not for the reasons you’d expect.